STORE POLICY · TBD BEFORE LAUNCH
Return & Exchange Policy
Status: Development Draft (TBD)
ⓘ Prototype Placeholder: This is a placeholder return and exchange policy for the Aye Noor prototype. No unverified return promises are made here; final terms will be added by the business owner before launch.
1. Return eligibility window (TBD)
The exact number of days after delivery within which a customer may request a return or exchange, along with condition requirements (unused, original packaging), is TBD.
2. Damaged or incorrect items (TBD)
Because candles are fragile, our final policy will outline the exact steps (such as sharing unboxing photos via WhatsApp or email within a set timeframe) to request a replacement if an item arrives damaged in transit.
3. Non-returnable items (TBD)
Rules regarding used candles, sale items, and custom/personalized candles will be finalized and listed here before launch.
4. Refunds & exchanges process (TBD)
Whether approved claims are resolved via replacement candle, store credit, or bank transfer refund will be confirmed before live orders begin.